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Terms and Conditions 2018-04-05T10:42:03+00:00

General Conditions of Sale (CGV) for purchases made online at www.letiziadenaro.it

LETY S.R.L. Unipersonale, 1 Prato, Via Genova 20, Italy, VAT tax number and fiscal code 02288060979, fax: +39 0574 511738) invites users to read these General Terms and Conditions of Sale (“GTC“) that regulate the purchase by any person of products marked with the JEI’S brand on the website www.letiziadenaro.it, hereinafter also referred to as “CLIENT” or “CLIENTS”. The General Conditions of Sale may be subject to change and the date of publication of the same on the website www.letiziadenaro.it is equivalent to the date of their entry into force.
These General Conditions of Sale regulate the purchases made on the website www.letiziadenaro.it in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree N. 206/2005, amended by Legislative Decree N. 21/2014 and by the Legislative Decree 70/2003 on electronic commerce.

ARTICLE 1 – Object of the contract

With the present general conditions of sale, LETY S.R.L. Unipersonale sells and the CLIENT remotely purchases the products indicated and offered for sale on the website www.letiziadenaro.it. The contract is concluded exclusively on the Internet, through the access of the CLIENT to the address www.letiziadenaro.it and the realization of a purchase order according to the procedure provided by the site itself.
Before proceeding to confirm the order, the customer agrees to review these general conditions of sale, in particular the pre-contractual information provided by LETY S.R.L. Unipersonal and to accept them by placing a tick in the indicated box.

ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005

At the time of the choice by the CLIENT and before the conclusion of the purchase contract, the CLIENT takes note of the characteristics of the goods that are illustrated in the individual product data sheets.

Before the conclusion of the purchase contract and before the validation of the order with “payment obligation”, the CLIENT is informed about:
– the total price of the goods including taxes, with details of shipping costs and any other costs; terms of payment;
– the deadline within which LETY S.R.L. Unipersonale will undertake to deliver the goods; conditions, terms, and procedures for exercising the right of withdrawal (Article 6 of these conditions); information that the CUSTOMER will have to bear the cost of returning the goods in the case of withdrawal;

ARTICLE 3 – Conclusion of the contract and delivery of products

3.1 Every order placed on www.letiziadenaro.it implies the conclusion of a contract of sale.

3.2 By clicking the “Buy now” button, the customer creates a legally binding order related to the products contained in the virtual shopping cart. Once the order has been transmitted, the purchase agreement is concluded between LETY S.R.L. Unipersonale and the CLIENT when the latter receives the order confirmation.

3.3 Where the products covered by the order are not available for reasons beyond the control of LETY S.R.L. Unipersonale, the latter must promptly notify the CLIENT. In this case, LETY S.R.L. Unipersonale is under no obligation to deliver the ordered goods.

In any case, if the ordered products are not available LETY S.R.L. Unipersonale will provide the reimbursement of any sum already paid, in favor of the CLIENT, without any delay.

ARTICLE 4 – Payment

4.1 LETY S.R.L. Unipersonale accepts the following payment methods.

  • CREDIT CARD
    Visa, Mastercard, American Express, and JCB. The transaction will be processed only if the existing funds are sufficient for the purchase and the bank details provided are valid.
  • PAYPAL
    By choosing the Paypal payment method the client can pay directly through their Paypal account. LETY S.R.L. Unipersonale reserves the right to send the goods to the address indicated in the order confirmation.

4.3 The CLIENT accepts to receive all invoices and accreditations in electronic format.

4.4 We wish to remind our CLIENTS that LETY S.R.L. Unipersonale can ask Paypal or their own bank to verify the transaction, even by contacting the client’s bank. This verification could possibly cause a delay in the shipment of the order.
LETY S.R.L. Unipersonale reserves the right to send the order exclusively to the address indicated in the order confirmation.

ARTICLE 5 – Prices for the shipments of orders

5.1 LETY s.r.l. Unipersonale is obliged to deliver only what is available in stock. If the delivery time is expressed in working days, this means all those included between Monday and Friday, with the express exclusion of weekends, holidays, and pre-holidays.

5.2. The client is required to pay the price displayed on the product page at the time of the order shipment. The indicated price is final and inclusive of all taxes.

5.3 Shipping costs are the responsibility of the CLIENT, (Shipping costs are not included in the purchase price, but are shown separately and calculated at the time of the conclusion of the purchase process before payment is made).

5.4 Packages destined for countries within the European Union do not contain an invoice or any other documentation on the value of the goods.

5.5 Estimated times for delivery from the shipping date:
3-4 working days within Italy; 4-7 working days within the European Union;

Attention: The following days are holidays in Italy and the courier does not ship on:
January 1, January 6, Easter Sunday and the Monday following Easter, April 25, May 1, June 2, August 15, November 1, December 25, December 26.

5.6 Upon arrival of the goods, the CLIENTS are asked to carefully inspect the package before signing to confirm proof of delivery of the shipment. The LETY S.R.L. Unipersonale packages are carefully packed with a strip of LETY tape placed around the package.
If for any reason the package appears tampered with or if the tape is not intact, CLIENTS are asked to sign the receipt ‘with reservation’, or to refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, the CLIENTS are asked to immediately report the incident to the courier and to contact LETY s.r.l.Unipersonale at the following address: assistenza@letiziadenaro.it. If the package is damaged, or if any part of the goods is missing, the packaging must be kept for further checks.
Any dispute regarding damage, deficiencies, or delivery to the wrong address must be received by LETY s.r.l. Unipersonale within 10 days from the delivery date on the courier’s website, otherwise it will not be accepted.
All CLIENTS who place an order establish a business relationship with LETY S.R.L. Unipersonale and therefore undertake to accept the delivery of their package. If the package is not delivered for reasons dependent on the CLIENT (incorrect address, recipient always absent, incorrect telephone number, etc.), or if the client refuses the delivery, the shipping costs and any customs charges will be deducted from the reimbursement due to the CLIENT.

ARTICLE 6 – INFORMATION REGARDING THE RIGHT OF WITHDRAWAL (pursuant to Article 49, paragraph 1, letter (h) of Legislative Decree No. 206/2005 “Consumer Code”)

6.1 The CLIENT has the right to withdraw from the contract, without stating the reasons, within 14 days. The withdrawal period expires after 14 days starting from the day on which the CLIENT, or a third party different from the carrier designated or referable to the CLIENT, acquires the physical possession of the goods ordered. In the case of multiple purchases delivered separately, the 14-day term starts from the day the last good was delivered.
To exercise the right of withdrawal, it is necessary to inform LETY s.r.l.Unipersonale (LETY SRL Via Genova, 20, 59100 Prato, fax: +39 0574 527477 e-mail: assistenza@letiziadenaro.it) of the decision to withdraw from this contract or by any explicit declaration to that effect (for example, with a letter sent by post, fax, or e-mail). For this purpose it is possible, but not mandatory, to use the standard withdrawal form that can be downloaded here.

6.2 Where the CLIENTS decide not to use the attached standard withdrawal form, some other explicit statement of their decision to withdraw from the contract must be submitted.
The deadline set for withdrawal is considered respected if the CLIENT transmits its declaration before the expiration of the 14-day term starting from the day on which the CLIENT or a third party, different from the designated carrier or referable by the client, acquires physical possession of the ordered goods.

ARTICLE 7 – Effects of withdrawal

7.1 Following the withdrawal from this contract, LETY S.R.L. Unipersonale will reimburse payments made by the purchaser, except as specified in the following points: 7.2, 7.3, 7.4, and 7.5, no later than 14 days from the day in which LETY S.R.L. Unipersonale is informed by the CLIENT of their decision to exercise the right of withdrawal. These reimbursements will be made using the same payment method used by the CLIENT at the time of purchase.

7.2 The reimbursement may be suspended, as foreseen by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, LETY S.R.L. until receipt by LETY S.R.L. Unipersonal of the returned products.

7.3 The CLIENT is obliged to return the products or deliver them to a courier without undue delay, and in any case within 14 days starting from the day on which this intention was communicated to LETY s.r.l. Unipersonale.

7.4 The products must be returned:

  • properly packaged in their original packaging, whole, undamaged, undirtied, and containing any and all tags, accessories, and any related documentation;
  • with the transport document, present in the original packaging, in order to allow LETY S.R.L. Unipersonale to identify the CLIENT (order number, name, surname, and address);
  • without manifest signs of use, as the products must not have been used, worn, or washed;

7.5 If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective. The withdrawal will not be effective and refunds will not be valid from countries other than those where the products have been delivered by LETY s.r.l. Unipersonale.
The direct costs of returning the products will be charged to the CLIENT.
The CLIENT is responsible for any decrease in the value of the goods resulting from inappropriate handling of the product(s).

7.6 Standard withdrawal form
The CUSTOMER that intends to withdraw from the contract using the standard downloadable withdrawal form is requested to fill it out and send it to:
LETY S.R.L. Unipersonale, Via Genova n. 20, 59100 PRATO, fax: +39 0574 511738 e-mail: assistenza@letiziadenaro.it.
The possibility remains, however, for the CLIENT to exercise the right of withdrawal by communicating to LETY S.R.L. Unipersonale any other explicit statement of the decision to withdraw from the contract.

ARTICLE 8 Warranty for defects and discrepancies of products and additional information

8.1 LETY S.R.L. Unipersonale applies the rules of the Consumer Code regarding the subject of warranty for defects and product discrepancies to all purchases made. The CLIENT will therefore be recognized as having the rights referred to in art. 130 of the Consumer Code and these rights must be exercised within the terms set forth in art. 132 of the Consumer Code.

ARTICLE 9 – Applicable law

9.1 The present GTC and contracts for purchases and sales are governed by Italian law (in particular by the Consumer Code – which, pursuant to Articles 46 to 67, regulates long-distance contracts – and by the Legislative Decree No. 70 of 09/04/2003 concerning electronic commerce) and must be interpreted in light of this.

9.2 Any dispute that may arise in connection with the GTC or in relation to contracts for purchases and sales shall be referred to the exclusive jurisdiction of the Court of Florence.

9.3 The CLIENT also has the right to use the online dispute resolution procedure available at http://ec.europa.eu/consumers/odr/

Our best regards, LETY S.R.L. Unipersonale, via Genova, 20, 59100 Prato, P. IVA and fiscal code 02288060979.

Last updated: 05.03.2018